vhago's Privacy Policy

1 Introduction and Scope

This privacy policy has been prepared on behalf of the vhago platform (website: vhago.cam). This document describes how we collect, process, store, and protect the personal information of our users. By using our platform, you consent to all the terms of this privacy policy.

This policy applies to all registered members residing in Bangladesh and to visitors who browse the vhago website. We take your privacy seriously and apply the highest standards of technical and administrative measures to protect your information.

This privacy policy applies together with our Terms and Conditions and Responsible Gaming policy. If you have any doubts about anything, please contact us.

2.1 Information Collected at Registration

When you create an account on vhago, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Username and password (stored in encrypted form)
• Residential address

2.2 Financial Transaction Information

To process deposits and withdrawals, we collect the following financial information:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Date and time of withdrawal requests

No financial information is stored directly on our servers — it is all stored in fully encrypted and tokenized form.

2.3 Automatically Collected Information

When you use our platform, the following information is recorded automatically:

• IP address and device information
• Browser type and operating system
• Date, time, and duration of visits
• Information on which pages were visited
• Referral source (where you came from)
• Gaming patterns and history

2.4 Identity Verification Information (KYC)

As part of the Know Your Customer (KYC) process, particularly at the time of high-value withdrawals, we may collect the following documents:

• National ID Card (NID) or passport copy
• Driving licence (where applicable)
• Recent bank statement or utility bill

This information is collected solely for the purpose of identity verification and fraud prevention. It is never sold to third parties.

3 How We Use Your Information

vhago uses collected information only for the following legitimate purposes:

• Account management: Creating, managing, and securing your account.
• Transaction processing: Completing the process of deposits, withdrawals, and bonus payments.
• Customer support: Resolving your issues via 24/7 live chat and email.
• Fraud prevention: Detecting and preventing unauthorized access, money laundering, and fraud.
• Regulatory compliance: Meeting applicable legal obligations.
• Service improvement: Analyzing user experience to improve the quality of the platform.
• Responsible gaming: Identifying the risk of excessive gaming and providing the necessary support.
• Communication: Sending important updates, security alerts, and account-related notifications.

We do not send marketing communications without your explicit consent. You can opt out of such communications at any time by contacting us.

4.1 When Data Is Shared

vhago does not sell your personal information to third parties. However, data may be shared in the following limited circumstances:

• Payment processors: With bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
• Game providers: With licensed game suppliers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, and NetEnt — only the minimum necessary information.
• Technology services: With cloud hosting and cybersecurity service providers.
• Legal obligations: To comply with court orders or lawful requests from government authorities.
• Fraud prevention: The necessary information with fraud detection agencies.

4.2 Third-Party Accountability

All our third-party partners are contractually bound to use your information only for the specified purpose and to follow industry-standard security practices. Monitoring the data protection standards of these partners is part of our responsibility.

Third-party websites or services may have their own privacy policies, for which vhago is not responsible.

5.1 What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. vhago uses the following types of cookies:

• Essential cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To analyze platform usage and improve the service.
• Performance cookies: To monitor page loading speed and performance.

5.2 Cookie Controls

You can disable non-essential cookies from your browser settings. Please note that disabling certain cookies may limit some features of the platform. Essential cookies are always active because the site cannot function properly without them.

6.1 Technical Security

vhago uses the highest standard of technology to protect your information. Our security framework includes:

• SSL/TLS encryption: All communication between your browser and our servers is protected by 256-bit SSL encryption.
• Data encryption: Stored sensitive information is protected with AES-256 encryption technology.
• Two-factor authentication: An additional layer of security for account login.
• Firewall and DDoS protection: Prevention of unauthorized access and cyberattacks.
• Regular security audits: Periodic system reviews by independent experts.
• Restricted access: Only authorized personnel can access the required information.

6.2 Response to Security Breaches

If a data security breach occurs and it affects your information, we will notify you in a timely manner and provide guidance on the steps you need to take. Our incident response team is on standby at all times.

If you notice any suspicious activity on your account, contact our 24/7 live chat support immediately.

7 How Long Your Information Is Kept

vhago retains your information only for as long as necessary. The retention policy for different types of information is as follows:

• Account information: For as long as the account is active and for the period after account closure to meet legal obligations.
• Transaction history: For the period specified in accordance with the guidelines of financial regulatory authorities.
• KYC documents: Stored securely after verification — for the period required under applicable law.
• Gaming history: The complete history is retained for as long as the account is active.
• Customer support communications: For a set period to ensure the quality of service provided.

Once the retention period ends, your information is securely deleted or anonymized.

8.1 Your Data Rights

vhago respects your data rights. You have the following rights:

• Access: You may request a copy of the information we hold about you.
• Correction: You may request the correction of inaccurate or outdated information.
• Deletion: In certain circumstances you may request the deletion of your information — however, some information may need to be retained due to legal obligations.
• Restriction of processing: A request to limit the use of your information for specific purposes.
• Portability: You may receive your information in a structured format.
• Objection: You may object to certain types of processing.

8.2 How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact our 24/7 live chat. We will process your request in a timely manner. In some cases, identity verification may be required.

Please note that some information may not be possible to delete due to legal obligations. In such cases, we will explain the reasons to you in detail.

9 Protection of Children and Young People's Information

vhago provides services only to individuals aged 21 or older. We do not knowingly collect, store, or use personal information of any minor.

We apply an age verification process at the time of registration. If we receive any evidence that a minor has registered, we will immediately suspend that account, delete the collected information, and cancel any transactions.

If a parent or guardian believes that their minor child has registered on our platform, please contact us immediately at [email protected].

10 Privacy Policy Updates

vhago may update this privacy policy from time to time. This policy may be revised in response to changes in services, technological developments, or legal requirements.

For significant changes, we will send a notification to your registered email and clearly announce it on the website. Continued use of the platform after any changes will be considered as your agreement to the updated policy.

The "Last Updated" date at the top of the page always indicates the date of the most recent revision. We recommend reviewing this policy regularly.

11 Privacy-Related Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team generally tries to respond to your request within business days. For urgent security matters, contact us directly via live chat — which is available around the clock.

Your privacy is a priority for us. We are always committed to protecting your information and pledge to maintain full transparency with you on this matter.